FAQs
Frequently Asked Questions
Am I locked into a long contract?
No. Everything is month-to-month with no long-term lock-ins. We want you to stay because the service is useful, not because you’re stuck in a contract.
Is it hard to set up?
No. We handle the full setup for you, including call routing, the AI receptionist, and SMS follow-ups. Most businesses are live within a few days.
Do I need to change my phone number?
No. Your existing number stays the same. Calls are simply forwarded to the AI when you can’t answer, so nothing changes for your customers.
What if a caller wants to speak to a human?
At the start of the call, callers are told they can say “human” at any time to be transferred to you. If you’re unavailable, the AI will politely collect their details so you can call them back when you’re free.
Will the AI sound robotic?
No. The AI is designed to sound calm, natural, and professional, similar to a real receptionist. It greets callers clearly, asks the right questions, and confirms details so nothing is missed.
What happens if the call is urgent?
Urgent calls can trigger an instant SMS alert so you’re notified straight away. This helps you spot time-sensitive enquiries quickly, even when you’re busy.
How much admin will this create for me?
Very little. Caller details are captured automatically and sent to you by SMS or email, so you don’t have to chase voicemails or write notes while you’re working.
Can this work with systems like ServiceM8 or Airtable?
Yes. For businesses that need it, call details can be sent into existing systems like ServiceM8 or Airtable. This is optional and depends on how you prefer to run your business.
What if my internet goes down?
The AI runs in the cloud, so calls are still answered, logged, and followed up even if your local internet is offline.
Can the AI handle after-hours calls?
Yes. Calls are answered 24/7, including evenings and weekends, so enquiries aren’t missed outside business hours.
Ready To Boost Your Business's Efficiency?
See how AI automation can cut your workload.